How Do I Cancel an Order?
To cancel an order, please contact us immediately at craftsbreeze@outlook.com and we will reply you within 24 hours. Be sure to include your order number and a message indicating that you want the order to be cancelled.
We can only cancel an order if the order has not been processed yet,kindly note.
Returns
We have a 14-day return policy. If 14 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and undamaged. It must also comes with the original packaging. Please note that buyer is responsible for paying return shipping costs.To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account which was connected with your paypal again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at craftsbreeze@outlook.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at craftsbreeze@outlook.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We are not responsible for refund of failed delivery due to the incorrect address provided by you,so please make sure you enter the correct shipping address and correct contact number,and we will contact you to get the new correct consignee information to let your local shipping company to resend the parcel to you if there is problem with your original address,kindly note and please don’t set our email as spam mail,thanks!