Check most frequently asked questions here, if you still need help then please contact us at Craftsbreeze@outlook.com and we will reply you within 24 hours.
How do I order?
Click on the “Add to Cart” button to add the chosen products to the Cart. When done shopping, access the cart page and then click on the “Checkout” button to complete your transaction.
Do I need to have an account to order?
No, you can also make an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
What Payments Methods Are Accepted?
We currently only accept payment using PayPal, and also support debit or credit card without PayPal account.
If you don’t have a PayPal account:
1st, on checkout page,you could click the button of “Complete Order” below to enter the PayPal log-in page, then click “Pay with Debit or Credit Card “,
2nd, at next page please click the icon of your debit or credit card and fulfill the required card’s information,then click “Create account & Continue” or “Continue as guest” to finish the payment.
Then you will receive a order confirmation message from our store and we will ship your order then.
And the transaction will be guaranteed by PayPal whether you use PayPal account or as a guest to pay for the order,which is totally legit and just don’t worry your order.
We do not accept personal checks, money orders, direct bank transfers, or cash on delivery,kindly notice.
Is my payment information safe?
Absolutely! Our payment processing system is 100% secure. Our technical internet security team is dedicated to giving you a safe and secure shopping experience.
And the transaction will be guaranteed by PayPal whatever you use PayPal account or as a guest to pay for the order,which is totally legit and just don’t worry your order.
What’s your store’s currency of settlement?
Our store is set with the USD Dollar as price unit so all orders will be processed in USD, just check if the exchange of currency right.
How Do i Cancel an Order?
To cancel an order, please contact us immediately at Craftsbreeze@outlook.com and we will reply you within 24 hours. Be sure to include your order number and a message indicating that you want the order to be cancelled.
We can only cancel an order if the order has not been processed yet,kindly note.
How Do i Modify an Order?
To change an order, please contact us immediately at Craftsbreeze@outlook.com and we will reply you within 24 hours. Be sure to include your order number and a message indicating the change(s) that are needed.
We can change an order if the order has not been processed yet.
When will I get my stuff?
Most Of Our Items Usually Ship Within 5 Days(may be delayed 1-2 days due to peak periods or waiting for restock of hot-sale products sometimes)
Support Shipping for Most Countries. >>Free Shipping for order amount ≥50$!
*The shipping period stated below are started to count after your order is shipped and provided with the tracking number.
Fastline Shipping:
(Mainland USA) 10-15 Business Days shipping period(Free Imported Tariff) or add extra fee for 5-7 Business Days Expedite Shipping(Free Imported Tariff)
(Canada) 7-10 Business Days shipping period(Imported Tariff May Required)
(Remote Areas and Overseas Territories of USA Including Alaska, Hawaii, Military Addresses) 10-20 Business Days shipping period(Free Imported Tariff)
(France, Germany, United Kindom, Poland, Spain, Portugal, Austria) 8-12 Business Days shipping period or or add extra fee for 5-7 Business Days Expedite Shipping(Free Imported Tariff, and we afford the VAT)
(Australia) 7-10 Business Days shipping period(Free Imported Tariff)
(Philippines) To Metro Manila 6-9 Business Days shipping period; To Non-Metro Manila 8-12 Business Days shipping(Free Imported Tariff)
(Singapore) 6-8 Business Days Fastline Shipping period(Free Imported Tariff)
(Cambodia) 4-6 Business Days Fastline Shipping period(Free Imported Tariff)
(Vietnam, Malaysia, Thailand) 6-8 Business Days Fastline Shipping period(Free Imported Tariff)
Once our team has processed or shipped out your order, you will receive an email with your shipping tracking number and the link to track it. With this tracking number you can track the detailed progress of your package till you receive it.
*Note:
We are not responsible for paying the imported tariff for some countries outside the free tariff countries or tariff-afforded-by-us countries mentioned above.
We are not responsible for refund of failed delivery due to the incorrect address provided by you,so please make sure you enter the correct shipping address and correct contact number and email,and we will contact you to get the new correct consignee information to let your local shipping company to resend the parcel to you if there is problem with your original address, kindly note and please don’t set our email as spam mail,thanks!
What is your return policy?
We are here to make sure that you are 100% satisfied with your purchase! If, for any reason, you are unhappy with your purchase, please reach out to our customer service: our email: Craftsbreeze@outlook.com and we’ll try and help resolve the issue. For more details about returns,please go to there: https://craftsbreeze.com/policy/refund-return-policy/